Maybe, the article isn't really explicit. I read it as: When I'm at the computer, I will see new emails as they come in. If I'm not, then probably someone else (of our large group) will be at their computer, and see the email as it comes in.
Of course, the sane alternative is just to set up a roster for checking email (say split the day into 2,3 or 4 hour watches -- and just share them around in a way that makes sense. Then everyone would be free to concentrate on other stuff outside their "email watch".
Whether that makes sense or not would be highly dependent on the internal structure of the organization and the internal business processes, of course.
The next natural step is to manage such group emails with a bug tracker or equivalent, so that when someone takes responsibility for an email, it is obvious to everyone else that the email is being taken care of. This avoid two people doing the same work.
I suppose an imap shared folder could be used for this (move mail before you read/answer it) -- but I've never used imap shared folders, so I'm not sure if that would work (well).
Of course, the sane alternative is just to set up a roster for checking email (say split the day into 2,3 or 4 hour watches -- and just share them around in a way that makes sense. Then everyone would be free to concentrate on other stuff outside their "email watch".
Whether that makes sense or not would be highly dependent on the internal structure of the organization and the internal business processes, of course.
The next natural step is to manage such group emails with a bug tracker or equivalent, so that when someone takes responsibility for an email, it is obvious to everyone else that the email is being taken care of. This avoid two people doing the same work.
I suppose an imap shared folder could be used for this (move mail before you read/answer it) -- but I've never used imap shared folders, so I'm not sure if that would work (well).