>If your business revolves around selling on eBay, PayPal is the only viable choice.
Then either your business model needs to change, or you need to follow the rules (i.e. no trusts owning an account) that you agreed to when you signed up. Those are the two options.
Whether or not paypal sucks has no bearing on the fact that the author was in violation of the terms of service he agreed to and had his account terminated for it.
Could they have handled it better? Sure. Are they under any obligation to? Nope.
Again, if this were a random individual person I would sympathize completely, but you do not, as a business, enter any contract without full appreciation for the terms you're binding yourself and your organization to. Just because he was ignorant of those terms doesn't mean they don't exist.
> or you need to follow the rules (i.e. no trusts owning an account) that you agreed to when you signed up.
No. Not when you signed up.
It's anytime they decide to change the contract. They modify the contract whenever they want to, without any regard for continuity or business viability ... and if you don't agree, they disable the account. Maybe keep some of your funds too.
Is it legal? Gray area. Some courts don't enforce contracts of adhesion strenuously.
Is it ethical? No.
You treat your business partners with respect and don't change the contract whenever you feel like it, to their detriment, simply because you can.
Then either your business model needs to change, or you need to follow the rules (i.e. no trusts owning an account) that you agreed to when you signed up. Those are the two options.
Whether or not paypal sucks has no bearing on the fact that the author was in violation of the terms of service he agreed to and had his account terminated for it.
Could they have handled it better? Sure. Are they under any obligation to? Nope.
Again, if this were a random individual person I would sympathize completely, but you do not, as a business, enter any contract without full appreciation for the terms you're binding yourself and your organization to. Just because he was ignorant of those terms doesn't mean they don't exist.