Hi there, To the best of my knowledge, anyone with *existing* RAM *add-ons* that were affected by price changes should have received a separate email. Please carefully check your email inbox/trash/spam.
The general price changes we announced today will affect both new and existing products, like dedicated servers and cloud servers: https://docs.hetzner.com/general/infrastructure-and-availabi... Those prices will take effect on 1 April 2026. --Katie
Hi there u/Imustaskforhelp - Thanks for the holiday greetings! I hope you also had a good Christmas.
I am not a part of the abuse team here at Hetzner, and unfortunately therefore cannot make a decision either way. I suggest that you write directly to our support team/abuse team and describe your intended use case in as much detail as possible. They may have some follow-up questions for you and will be able to give you a clear yes/no answer. --Katie
Hi HN readers, Due to a service disruption that unfortunately occurred again, both the Cloud API and the Hetzner Console were temporarily unavailable for some users. We regret the delayed communication regarding the disruption.
The issue has since been resolved, and no further occurrences are expected. For more details, please refer to the incident report:
https://status.hetzner.com/incident/90db7d39-6940-4808-9b66-...
Sorry for any troubles this may have caused. --Katie
Hi there, We have our own forum https://forum.hetzner.com/ for people who are already customers. We are also active on: reddit, mastodon, X, YouTube, facebook, instagram, linkedin, and LowEndTalk. --Katie
Hi there, (I am not trying to be critical. I am genuinely curious what could have gone wrong in your case.) Are you sure that they were asking for a *piece of paper*, or for a confirmation number for the bank/wire transfer? Our team will sometimes ask for the confirmation number to help speed up the process on our end. Some people also underestimate how much time it can take for a payment like this to arrive at our billing team.
When you sent the payment, did you include your Hetzner customer number or invoice number in the reason for the payment when you filled at the form for the bank/wire transfer? If you didn't do that, it is much more difficult for our team to process that payment. --Katie
Hi there, I am sorry you had this negative experience us with us. For very late invoices, we lock accounts and ask that users pay using a bank/wire transfer. https://docs.hetzner.com/general/others/late-payments-faqs
Was your account fairly new? We tend to be more careful with newer accounts because of fraud and abuse.
If an invoice is very late, we do not re-open the account until the invoice is paid. (Again, because of fraud and abuse). But our support teams would very likely have asked you to pay using a bank/wire transfer. It's not that we don't want people to pay their invoices. We just want them to use a more reliable form of payment once that happens.
If you still have access to your old invoice (perhaps you still have your email with it), you can still pay it. Your customer number will be on your invoice and you can use that or the invoice number in the reason for the payment. Since it is far in the past, we could not re-activate your account. It might be possible, however, to create a new account. --Katie
