Intercom is awful. There is a huge market here, and chatwoot haven’t done a great job.
Our company would love a well designed chat button linked to Slack, combined with a helpdesk that supports email queries and also allows people to raise issues via the web.
That’s it, that’s all we need. Happy to pay.
It’s hard to express how badly intercom is designed and engineered. It’s also very expensive and constantly upsold, despite being rubbish. If no one fixes this it will be my next startup.
Too many companies have gone down the road of “AI support”, without understanding that AI must rest on the foundation of great infrastructure. Intercom are pushing their AI so hard it’s absolutely infuriating.
I'm working on https://tiny-chat.com a live chat tool that integrates with Slack. My goal is to cover most live chat needs while keeping it super simple, allowing me to offer it at a much lower price than competitors. I started this project because I was tired of paying too much for live chat services.
Previously, I used Django + React, but for Tiny Chat, I'm using Django + HTMX for the first time in production.
So far, the performance and user experience have been great, and I’ll definitely continue using HTMX in the future.
There is nothing special comparing to other livechats, the goals is to offer an affordable and unlimited livechat for small projects and companies.
https://tinyfinch.chat