Those are fair points and something to investigate further but for point 1 our tool only uses the restricted API keys with minimal access, so both parties would have to agree on using the tool but I believe we should protect ourselves legally against such cases. For point 2, Stripe seems to be quite good for backwards compatibility on core objects but it's good to agree on a minimal supported version. Thanks!
Yes, we use Stripe's official APIs and follow their recommended migration practices.
There are other services also helping with this process and they have been operating for a few years.
We don’t save any data from the customers in our platform. The migration happens via restricted Stripe API keys from one account to the other with minimal permissions and we can't make changes to the account beyond what's necessary for the transfer. Once the process is done you can just revoke the API keys access.
Thanks for the advice. Yes, building a reputation is the hardest challenge when you have a once-off kind of product. Hopefully the low price can attract leads and we can start from there, although I understand that it can also backfire and make it look low quality and untrustworthy but we need to start somewhere.
Our tool tries to explain each step in detail and also links to the specific Stripe documentation to help the user understand the process to build trust.
The subscription transfer is done as a trial, following Stripe's recommendation.
Honestly, a low price for a product like this makes no sense, and might give the opposite signal. Real, trustworthy businesses know what they're worth and charge accordingly. Businesses know that if this process screws up they could lose or over-charge customers and have to make refunds.
What's the alternative? Pay someone to manually move records over one-by-one. I'd estimate that costs a few dollars per customer. If you can be slightly cheaper than that, they'd be silly not to pay.
I appreciate the suggestion and I hope we can help you soon. The lower price is intended to attract customers now and help us understand different set ups which might need a custom solution and a custom price. Once established and the tool is more robust we do expect prices to increase. Please don't hesitate in contacting us in the future.
I agree with the commenter above, you’re too cheap, which signals that you have a disconnect with the value you provide, especially since you’ll have no recurring revenue.
I assume moving Stripe accounts is extremely business critical, and people will want to speak, understand and be hand-held by experienced professionals during this time.
Anyone who would consider paying $299 but not $1,500 to move their Stripe accounts is not the customer you want to deal with.
I was you until one of our customers asked to increase their invoice from $3k to $4k, saying “You've been instrumental to my sleep this week”. (this was data migration between two finance systems)
I think you’re hugely underestimating the value you offer.
We're just starting, and the second step is a review via a scheduled call or a form to understand the use case. If our automation can solve it easily, the $299 or $499 is enough for now and we can always increase the price later. If the automation cannot handle it, at least we understand a different problem and can offer a tailored solution for a tailored price, so it works as a lead generation and to make the tool more robust.
It might be the wrong target but few months ago I was probably considered one of these customers that you don't want to deal with.
You might be right but these clients are also harder to close. I’d say our goal at the moment is helping early stages business with less complex set ups while generating leads to learn about other companies Stripe configurations to improve our tool and build reputation.
And the quotes I got were way over the $499.
It does and I appreciate the advices but right now we’re focusing on feedback and improving our tool.
This is a one-time payment, easy to raise the prices later without customers complain.
You might be and I hope there are no hard feelings about me launching such a tool but as I mentioned this is something I wished existed when I had to go through this process and while I understand charging more because it's a niche market, my set up was quite "simple" and I think it can help solo indie entrepreneurs in the same situation. This is not my main business and the lower price should attract customers now and help us understand different set ups which might need a custom solution and a custom price.
On your last paragraph are you suggesting a partnership? If so you can contact us through the website.
We went with it because the other services I mentioned also had Stripe in their names and have been operating for a few years. At the moment our product is so connected to Stripe that we felt having Stripe in the name was necessary to make its purpose clear. We added to our content that we are not affiliated to them, if we have to change the name in the future that is something we will have to deal with.
Total layman here and I don't know what you've seen, but generally the thing I've seen companies avoid is starting their names with someone else's trademark. (So "Move for Stripe" rather than "Stripe Move", for example.)
