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> * Every year, the number of people and businesses that rely on email gets smaller --- in the last 5 years or so, by something like 15%.

If that's true then where's that stat from and how are these businesses getting contacted online?

There's no decent replacement for email in that department at all to my knowledge.



Can't answer the source of the stat, but where they're getting contacted - FB messenger or Twitter, for starters.

I've done most of my non-B2B communication with businesses over the last year or so via FB messenger, Twitter or phone.




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