What concerns me is how it got to the point of having to apologize in the first place. It implies a level of disconnect and and corporate group-think that is fundamentally misaligned with core customer expectation of what is in essence a community enabling system. How did Gitlab end up with a set of managers that ever thought this would fly ? They clearly were completely surprised by their customer's reaction - something that almost any of Gitlab' users would have understood viscerally.

This level of management disconnect does not bode well for Gitlab, as a paying customer this worries me...