> As someone who doesn't have any contacts with companies (I'd assume this is true for most people here), any pointers on how to go about doing this?

You need to develop contacts at companies! There are lots of different ways to build your network, but the bottom line is that to be successful with this line of work, which is essentially consulting (at least in the beginning stages), you need to meet people and earn their trust. If you are introverted this will likely feel awkward and uncomfortable (which is why it’s called getting out of your comfort zone).

It takes a fair bit of effort to get someone to the point where they are willing to walk you through their business processes. Showing genuine interest in their operations and asking lots of good questions is key.

Yup this pretty much hits the nail on the head.

Learning to listen is very important, and really understanding what people are saying. Lots of times they aren’t really complaining, they’re just talking about something and if you’re listening closely you can identify potential opportunities in their systems and processes. Often people don’t know what’s possible, so they don’t come at you directly with a problem.

At an old job it was someone’s job to run a “install history report”, it was all the installs that were done the previous week (thousands) and read through it copying and pasting installs from specific cities into an excel sheet. It took about 12 hours a week. He explained this process whole asking a completely different question. I ended up writing a little script that completed this same task in a few seconds. He didn’t even know that was possible, so he didn’t know to ask.