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It did take time to build enough trust with new team members for them to be comfortable cutting me off to ask me to repeat things. I had to take the lead for new team members, stopping them and politely asking them to repeat something, and I tended to apologize for not understanding. I'd let them know early on that I knew there would be times that we didn't hear each other well, that it is completely OK for that to happen, and I wanted them to stop me and ask me to try again. And I'd do the same when I did not understand them.

I don't have specific situations, because it was never a big thing. We'd just be talking, and someone would say, "Hang on, I didn't get that, try again?" Not any different than remote calls when someone's audio goes out and you just let them know that you didn't hear them.



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