“the amount of time you spend [...] should likely be proportional to the percentage of revenue each persona brings in”
... and with that you enter the deep waters of revenue attribution. Whose needs are more important? Those of the exec signing the deal, interested in reporting and auditing features, or those of the poor schmuck using form #B67-A hours a day to enter data? Your customers and your users are not necessarily the same people.
... and with that you enter the deep waters of revenue attribution. Whose needs are more important? Those of the exec signing the deal, interested in reporting and auditing features, or those of the poor schmuck using form #B67-A hours a day to enter data? Your customers and your users are not necessarily the same people.