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> I've spent a whole lot of time thinking about norms and observing their observance, enforcement, and what kinds of circumstances they tend to be disregarded. I've read a lot of the lit, too, thank you.

Then I hope you've noticed that there are instances in society where "Saying thank you and giving credit to someone who did you a solid" is not the norm.

> So is refusing to acknowledge the existence of norms because some people refuse to acknowledge them.

We are in agreement here.

> Whinging that someone broke norm A [e.g. seemed ungrateful] and thinking less of people/entities that you've heard have done the same is pretty cheap and isn't likely to earn you value judgments yourself.

I have no idea what you're trying to say here. This sounds precisely what people are doing: Whining that Amazon seemed ungrateful and thinking less of people who do likewise. Which is orthogonal to what I'm saying.



> > > It's highly risky to insist on a norm and accuse others of not honoring it

> This sounds precisely what people are doing: Whining that Amazon seemed ungrateful and thinking less of people who do likewise.

Yup, and while there's variation in the hivemind, all in all I don't think a very large fraction of it is snapping back and thinking of the author as inflexible. So p'raps it's not so highly risky.




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