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Why are they only collecting on 1/8th of their billable time?

That's insane.



"nominal" billable time, so it's a combination of things but also included client ability to pay, client acquisition costs (depending on speciality, consults may be free for example), etc.

I think time estimation is pretty hard in a lot of legal work also, you may be prepped for 60 hours work over then next two weeks and then a client phone call derails it entirely. It's not always easy to replace that time.




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