We don't show the user anything until you call them (so as to not interfere with drift/intercom etc). When you call them the current UI is like a mobile call UI.
EDIT: we are working on user initiated calling as we speak (it will show availability of support staff/CSRs)
Edit: Found the answer on the video. Looks like nothing is shown until the founder starts a call with the user.
Suggestions:
- It'd be great if the user could initiate calls too, e.g if they fit in a certain group, let them initiate a call as a form of 'customer support'
- Can you allow audio only calls?
I LOVE this idea though. Will definitely be a user.