It feels trying to get troubleshooting for Windows is like shouting into the void, so I, as well as I think many others, have long since just given up.
I for instance bought "Assure Software Support" at $99 a year to try to get support for an unrelated (usb-c dock) issue. And there seemed to be no way to actually use it, and I just gave up, resentful that I paid Microsoft a support fee.
This. There doesn't seem to be a pricepoint which effective for getting both help, and information back inside Borgs (of all kinds) to actually effect change.
I had a problem at work with Microsoft X.509 certificate management. I even found the reasonably capable, actual decision-making person who did X.509 at a conference, and he was pretty clear: nothing I said to him there, or in any other forum was going to change pace inside the company on the problem at hand. (he did point out it affected the DoD so I was somewhat assured it was going to get fixed)
OTOH when it was pointed out how badly Microsofts TCP implementation behaved, they did make changes. So "it depends"
I’ve submitted plenty of detailed bug reports with zero response or just form replies, so I don’t waste my time shouting into the void anymore. Having an actual response that isn’t just “we appreciate your report and will have someone look into it” might help.
I for instance bought "Assure Software Support" at $99 a year to try to get support for an unrelated (usb-c dock) issue. And there seemed to be no way to actually use it, and I just gave up, resentful that I paid Microsoft a support fee.