This is the result of MANY deliberate design decisions where management have decided they should weaponize dark patterns against customers because if they are about to leave anyways, well surely it doesn't really matter how they are treated?

It's not like departing customers will tell their friends about the shitty offboarding experience they had, right? No one would blog about how horrible it is to cancel their Dropbox subscription, thereby persuading future customers from trying out Dropbox, right?

At least they don't require a phone call like The New York Times.

i know. It's the only program that feels the need to make me aware of its existence every time i turn on my computer

message to dropbox: i know you are not turned on. There's a reason. I can do my work just fine without you running. Just act like a normal program and patiently wait for your turn. Thank you.