I agree with this 100% and it blows my mind that so many in tech take the opposite stance. For the people who just see a computer as a tool, which is probably the vast majority of users, they just want it to work and then get out of their way. Very few are interested in spending a bunch of time relearning a new UI just to keep up with the latest design fad.
All of this bias towards churn is probably great for my career options so I guess that's something. But stories like this make me really feel for the millions of less tech-interested users who get frustrated by big changes like this. Within the tech bubble it's easy to forget how many things we take for granted as simple are actually quite hard for many people.
All of this bias towards churn is probably great for my career options so I guess that's something. But stories like this make me really feel for the millions of less tech-interested users who get frustrated by big changes like this. Within the tech bubble it's easy to forget how many things we take for granted as simple are actually quite hard for many people.