> is this something people actually (and successfully) do?
No. You fix it yourself, move on with your life or spend a few hours getting shit on by customer support and then move on. Videogames are an industry where you need to expect to be disrespected, because those companies do not care a whit about you.
Outside of indie, is this something people actually (and successfully) do?
For everyone I know the default assumption when a game doesn’t work is you’re SOL and either refund or hope for patches.