I'm glad people are helped. Something is better than nothing.
I also think that, a service that is focused on helping those with personal connections to Facebook employees dampens the most potent source of visible friction for the maintainers of a system that clearly has the potential to be arbitrary and oppressive.
I think we would all be better off in a world where each oops case was solved by changing the overall system - even if we also recognize that change on that scale is difficult for then the most well intentioned.
I also think that, a service that is focused on helping those with personal connections to Facebook employees dampens the most potent source of visible friction for the maintainers of a system that clearly has the potential to be arbitrary and oppressive.
I think we would all be better off in a world where each oops case was solved by changing the overall system - even if we also recognize that change on that scale is difficult for then the most well intentioned.