I don't know. He's taking it to the actual people responsible, rather than taking it out on call center employees who are understaffed, overworked and powerless to change anything.
It's a brutal power move, but it targets the people actually responsible and it clearly gets results. I think this is way better for everybody involved.
Of course it does depend on the person escalating being correct about the issue, and good and reasonable about explaining it to the person in charge. And we all know that's not going to be true for your average customer. So use this power with discretion.
It's a brutal power move, but it targets the people actually responsible and it clearly gets results. I think this is way better for everybody involved.
Of course it does depend on the person escalating being correct about the issue, and good and reasonable about explaining it to the person in charge. And we all know that's not going to be true for your average customer. So use this power with discretion.