I'm not necessarily just talking about this particular instance, just in general that's definitely been the overall theme of the discussion when things like this happen. We're a paying G-suite customer so we're not affected, but we HAVE been affected by features that users adopt as part of their workflow and productivity that Google decides to axe on a whim.

It makes us as an IT organization look stupid when our users come asking us where the feature they rely on went. I just want to know if leadership at Google has any inkling that this is their reputation or not.