One issue is that a lot of these developers and small businesses fail to change their account type from Premium to Business. Doing so does not change any fees or features, it simply attaches a business name to the account instead of an individual's name, but it also changes the help UI and gives you access to the business support phone line. When there's an issue with a business account, PayPal actually calls you, in my experience. And when I call their phone line, a human being answered right away.