An actual apology. Jesus Christ, has no one at Microsoft ever apologized to a human being? I mean apologized, not passive-aggressively, condescendingly issued a generic apology line in the P.S. to an email on a completely different topic? It goes like this: heeeey, Casey, we're really sorry about <whatever we did> and we would like to apologize. We understand we were wrong to do it because <reasons>. This is not how we want to treat people and the fact that we let it happen was a mistake. I'm sorry we went through this but <here's what we plan to do so that we don't make the same mistake again with someone else>.
That is an apology. Once you say that, you're entitled to asking the community at large to accept it. But you can't say "please accept our apology" without issuing a damn apology. That's like saying "please accept our complimentary cake" without sending any cake!
I realize basic human decency may be a faux pas in large corporate settings but doesn't Microsoft employ at least one PR person who understands PR 101?
An actual apology. Jesus Christ, has no one at Microsoft ever apologized to a human being? I mean apologized, not passive-aggressively, condescendingly issued a generic apology line in the P.S. to an email on a completely different topic? It goes like this: heeeey, Casey, we're really sorry about <whatever we did> and we would like to apologize. We understand we were wrong to do it because <reasons>. This is not how we want to treat people and the fact that we let it happen was a mistake. I'm sorry we went through this but <here's what we plan to do so that we don't make the same mistake again with someone else>.
That is an apology. Once you say that, you're entitled to asking the community at large to accept it. But you can't say "please accept our apology" without issuing a damn apology. That's like saying "please accept our complimentary cake" without sending any cake!
I realize basic human decency may be a faux pas in large corporate settings but doesn't Microsoft employ at least one PR person who understands PR 101?