Agreed, I haven't lived in them full-time but I use the service quite a lot and have spent many many months in Airbnbs and definitely think it'd be a great idea if they had some sort of preferred service in the same way airlines do for frequent fliers that gave additional support. I luckily haven't had the same issue with you on the scale of misrepresentation for listings but agreed that many of them at least leave things out that would have been desirable to know (e.g. one in Armenia I stayed in was great, but while it technically had an elevator it looked pre-Soviet and liable to plummet to the bottom of the shaft at any minute, not to mention the rats in the trash room).