>Check-In Guarantee
If a guest can’t check into their home and the Host cannot resolve the issue, we’ll find them a similar or better home for the length of their original stay, or we’ll refund them.
Were they not doing this until now?!
I never had such an event occur to me, but I assumed if I can't enter the place I booked, the least I should expect is my friggin money back.
My thoughts exactly. Every single new guarantee sounds like the bare minimum customer service capabilities I already assumed they had in place.
When I pay Airbnb for a stay, I already expect:
1. to be able to freaking check in
2. to get what I paid for
That's... what it means to pay for something, no? And if the promised service isn't delivered, some reparation is made. Either a full refund or something in between.
That makes the whole "only on Airbnb" tag sound so funny. It sounds more like "Promised absolutely last by Airbnb"
They did this before but it has gotten extremely hard to work with customer support for things like this. Bad CS alone has driven me more towards hotels for even longer stays.
Were they not doing this until now?! I never had such an event occur to me, but I assumed if I can't enter the place I booked, the least I should expect is my friggin money back.