"Hello,

That is not at all an assuring response.

The person who has the video on YouTube discussing the poor design is an electrical engineer, he has no motive to discredit CyberPower and appeared to provide the video to help people avoid the problem.

I must say that your statement "all your products are safe" seems a somewhat hand-wavy response to what appears to be a potentially deadly design flaw that many people online have independently reported to have experienced, several with video footage.

Check the response on reddit, YouTube, ycombinator, and the engineering forum linked, accounts I have inspected and seem to be credible / legitimate people have said as such:

> "I had a CP1000PFCLCD model that did the same thing. It threw an overload error and the company said to replace the battery. Once I put the new battery in it started making odd noises and began to spew smoke. Thankfully I was home and caught it quickly. The unit was four years old."

> "Had one of these start a fire back in 2015 at my clients office. Burned the entire rack and caused 500k worth of damage to the building. They sent fire investigators from the insurance company and determined it was a faulty UPS."

<quotes from HN here>"

He does have one potential motive. Profit. From views.

I am not saying this is why he posted the video, merely that this motive does exist.

But posting it here on HN might get it read by somebody higher up.