20+ years in the industry. I think you are a little bit entitled. It does take a lot of effort to make even a crappy game, I have shipped my share of those myself. But the customer is not your elementary school teacher, who awards gold stars for the effort. The customer paid a ton of money (for HN readers $60 games might be cheap but they are not for the most people who buy games) for something he or she hoped to like and it turned to be something that had been shoved out... Imagine a fancy restaurant, with $$$$ menu where you order a confit de canard and get some undercooked chicken nuggets with ketchup? Will you ask if the chef having a bad day and how could you cheer him up?