I'm a fan of regulating big tech, but in this case reputation will also make a big difference. I know lots of people who actively avoid google's cloud products because they don't trust google not to pull stunts like this.
There have been too many stories on HN and twitter over the years of business critical google accounts being suspended for no reason or google cloud products massively increasing their price overnight.
I don't trust google as a provider for business-critical infrastructure. I'm far from alone.
The cost to provide proper support for the 99.9% is much much larger than the benefit of bringing on the possibly 0.1% who don't trust Google and avoid their products. This minority cannot be the solution to the problem.
Anecdotally I cannot remember the last time I have mentioned GCP in person or in online discussions without the conversation turning into why no-one wants to use them for anything serious.
I suspect it's far more than 0.1%. They have a bad reputation and word-of-mouth is now working against them.
There have been too many stories on HN and twitter over the years of business critical google accounts being suspended for no reason or google cloud products massively increasing their price overnight.
I don't trust google as a provider for business-critical infrastructure. I'm far from alone.