> Google is just horrible, when it comes to any form of support, paid or not. They make paypal look helpful by comparison.
We have been running production on Google Cloud for six years. We are not a large customer: our spend is in the low five figures. We pay for a middle-tier support plan and support has been excellent during this entire period. We very rarely need to take advantage of it, since the underlying systems are extremely stable and almost never cause us any issues (compute engine, GKE, GCS, Memorystore, Firebase, CloudSQL, etc). Just thought casual readers of this thread could use a counterpoint.
Good for you, but if you used the service only "very rarely," I don't think you've experienced the problems that are being discussed here. I had signed up for paid support for a project a while back and remember having so much trouble even paying for it (some trouble with invoices), let alone get any value out of it, that I ended up canceling it.
We have been running production on Google Cloud for six years. We are not a large customer: our spend is in the low five figures. We pay for a middle-tier support plan and support has been excellent during this entire period. We very rarely need to take advantage of it, since the underlying systems are extremely stable and almost never cause us any issues (compute engine, GKE, GCS, Memorystore, Firebase, CloudSQL, etc). Just thought casual readers of this thread could use a counterpoint.