Google is the outlier here. Relative to their competition, they're both new at public-facing corporate Cloud offerings(1) and new at non-scalable customer service issues.
They're playing catch-up, and customers are at risk while they do so.
(1) AWS had a head-start on Google and Google's been chasing AWS's monetization strategy and away from their Google App Engine approach, which was fundamentally different. Azure may be more contemporary to Google's Cloud, but Microsoft has a tried-and-true large-scale corporate customer support engine that Google's only now being forced to build out to support its Cloud offering (the customer support story for ads was fundamentally different, and Apps for Domains didn't have the scale Cloud now does).
They're playing catch-up, and customers are at risk while they do so.
(1) AWS had a head-start on Google and Google's been chasing AWS's monetization strategy and away from their Google App Engine approach, which was fundamentally different. Azure may be more contemporary to Google's Cloud, but Microsoft has a tried-and-true large-scale corporate customer support engine that Google's only now being forced to build out to support its Cloud offering (the customer support story for ads was fundamentally different, and Apps for Domains didn't have the scale Cloud now does).