I had amazing AWS reps, that I had a good personal relationship. Request your rep to visit your office, and have lunch.
Seriously.
The best reps I had from AWS moved to GCP, and while I couldnt move my loads from AWS to GCP, I still had a good relationship with them. One of the best things an account rep can do is understand your business, and, in my case, actually pushed for changes in the system to our benefit based on how we were using the system.
They have evolved a lot since that occurred, but a good rep is going to seriously push for your success. (They want you to be successful and increase your use! :-) and thats a good ting)
So, make requests for your reps to meet with you face to face.
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I had amazing AWS reps, that I had a good personal relationship. Request your rep to visit your office, and have lunch.
Seriously.
The best reps I had from AWS moved to GCP, and while I couldnt move my loads from AWS to GCP, I still had a good relationship with them. One of the best things an account rep can do is understand your business, and, in my case, actually pushed for changes in the system to our benefit based on how we were using the system.
They have evolved a lot since that occurred, but a good rep is going to seriously push for your success. (They want you to be successful and increase your use! :-) and thats a good ting)
So, make requests for your reps to meet with you face to face.