It’s become really frustrating. You used to be able to just talk to people to solve problems. Even Amazon in the 2000s was like this. Nowadays, it’s just nothing but “the computer says no”. I ordered a keyboard from Logitech’s own website, as I’m trying to avoid Amazon these days. The keyboard was marked as ready to ship and awaiting carrier for two to three weeks. I called several times because I was needing the keyboard, and I asked them to just cancel the order. They couldn’t because “it was already shipping”, but that status held for nearly three weeks. I asked if they could just call the shipping warehouse or some actual person who worked in that area to either pull the box back or actually have it shipped. I assumed it had just gotten kicked under a table or something. Logitech acted like I had just asked them to solve Schrodinger’s equation. It was flabbergasting that a product just enters into this purgatory state, and no one could talk to anyone or even verify what it’s actual state was.
In another case, UPS destroyed a suitcase and refused to pay their minimum insurance on it, claiming that they don’t pay insurance for boxes and the suitcase was a box. Their customer service refused and could not care less.
These big companies do not care. Customers are a statistic, and the companies are perfectly happy treating customers like shit if the statistics say it doesn’t matter much to their bottom line. It’s also why they just ignore regulations because they get hit with fines that are a pittance compared to their profits.
It’s gonna keep getting worse be like that for everything. Computer systems have turned every employee’s perspective into “not my problem”.
Same inventory purgatory issue happened to me about 6 months ago with Best Buy. Ordered an item for same-day delivery that was in stock at my local store, and they were unable to deliver the item for several weeks even though the item was clearly available. Had to buy the item at another store and then return the Best Buy item when it arrived weeks later.
In another case, UPS destroyed a suitcase and refused to pay their minimum insurance on it, claiming that they don’t pay insurance for boxes and the suitcase was a box. Their customer service refused and could not care less.
These big companies do not care. Customers are a statistic, and the companies are perfectly happy treating customers like shit if the statistics say it doesn’t matter much to their bottom line. It’s also why they just ignore regulations because they get hit with fines that are a pittance compared to their profits.
It’s gonna keep getting worse be like that for everything. Computer systems have turned every employee’s perspective into “not my problem”.