This doesn’t bring me confidence. Just rented from Hertz yesterday and after waiting 30 minutes to even get to the counter I needed to wait another 30 minutes for them to locate the car I was supposed to be renting. They never located the car and swapped to a different car. I’m going to be paranoid that someone else’s rental is going to show up on my tab now. Not a good experience especially after a very long flight. Their process and operations is broken. It should not take more than an hour to rent a car when you’ve already reserved online and already have an account setup with them.
I normally rent with Enterprise or Sixt through Lyft with no issue but they did not have any available cars so I tried Hertz. It now doesn’t surprise me Hertz went into bankruptcy.
Someone rented though them, but put in my email address. I get this a lot, so I just ignored it. Then they got in a crash, and I got stuff from Sixt about it. Then a collector email me. That's when I said they always had the wrong email address and they left me alone, but still.
I normally rent with Enterprise or Sixt through Lyft with no issue but they did not have any available cars so I tried Hertz. It now doesn’t surprise me Hertz went into bankruptcy.