When I alerted AirBNB about a safety issue, they responded that they had completed their investigation (which apparently did not involve talking to me) and said the hosts were "elite" and basically took their side.
The last one I went to we walked in and contacted support as they didn’t have the accommodations they promised, and it took AirBnB support four days to get back to us. We waited several hours for a response before just booking a hotel.
Forced arbitration is an evil practice that must end. This is an example of why. There are behaviors companies allow and even encourage that affect their population of customers as a whole (e.g., with increased risk to personal safety), and not just specific victims.
Nothing written here makes me feel unsafe about taking my daughter and wife to an Air BNB. Just what on earth is this non-sequitur, "ergo company unsafe" [10 billion upvotes]. There is nothing here even explaining how this is any worse than hotels. Yes, sleeping in some random person's house is inherently less safe than hotels (slightly) but we already knew that. So then what actual tangible point am I missing here? What do you even expect the company to do about it? This entire post and its context just seems like a Simpsons episode where Homer yells at the mayor and demands that it stop raining. I haven't have and don't plan to ever use Air BNB, by the way.
AirBNB is not safe.
https://www.businessinsider.com/airbnb-faces-thousands-sexua...
https://feeneylawfirm.com/airbnb-spends-millions-to-keep-sex...