Probably could go criminal with fraud. They sold a ticket that they did not intend to honor, and the person is not able to get their money back.

Now two law firms and the entire New York public sector cant get in!

I know what you mean by this joke. But good. Their hostile position of "we will retailate anyone against us" should not be taken lightly. The more people they ban under this the more they're going to lose business and fail.