Too many bonuses and SLA contracts depend on the “status” for it to be a reliably self reported metric.
When I was in one of these positions, I negotiated bonuses to allow for some failures specifically to avoid this type of conflict of interest. I think it’s also mentioned in the seminal SRE book published by Google.
When I was in one of these positions, I negotiated bonuses to allow for some failures specifically to avoid this type of conflict of interest. I think it’s also mentioned in the seminal SRE book published by Google.