Yeah, the other downside I should have mentioned is they have no good strategy for what to do when they're left with multiple products after years.
They eventually choose to sunset one, and simplify brands, but in a really haphazard, broken-features way, just like we're seeing here.
But again, the issue isn't that the CEO's not checking up on the details. It's not one of quality control. It's that they don't care. It's not process, it's goals. I can't imagine Sundar wasn't briefed that the migration will involve missing features, and he signed off on that.
Because Google's core values are about trying lots of new things, with a focus on scalability and search and machine learning and metrics. Google's core values are very specifically not about maintaining consistent quality, committing to products, or guaranteeing features -- or being a "user advocate" as you mention.
So this is all just to reiterate. These aren't process failures. These are Google's processes working as intended. The Nest failures here are simply a reflection of Google's actual goals.
They eventually choose to sunset one, and simplify brands, but in a really haphazard, broken-features way, just like we're seeing here.
But again, the issue isn't that the CEO's not checking up on the details. It's not one of quality control. It's that they don't care. It's not process, it's goals. I can't imagine Sundar wasn't briefed that the migration will involve missing features, and he signed off on that.
Because Google's core values are about trying lots of new things, with a focus on scalability and search and machine learning and metrics. Google's core values are very specifically not about maintaining consistent quality, committing to products, or guaranteeing features -- or being a "user advocate" as you mention.
So this is all just to reiterate. These aren't process failures. These are Google's processes working as intended. The Nest failures here are simply a reflection of Google's actual goals.