Agreed, it's not an overreaction. As an auto enthusiast and someone who has a large group of friends that are also auto enthusiasts we are acutely aware of the issues our non-enthusiast friends have with the auto industry.
We're aware because they come to us with their problems and seek advice. Everything from helping to buy a new car to trying to understand what the mechanic was telling them is wrong with their car.
When I was younger I worked at the front desk of a reputable auto shop. It was very common for customers to mistrust us, and they had good reason to feel that way, too. Not because our particular shop was bad - it wasn't - but because many others are.
The auto industry is huge and has many huge segments that can be targeted. There is room for many companies to grow into significant players.
We're aware because they come to us with their problems and seek advice. Everything from helping to buy a new car to trying to understand what the mechanic was telling them is wrong with their car.
When I was younger I worked at the front desk of a reputable auto shop. It was very common for customers to mistrust us, and they had good reason to feel that way, too. Not because our particular shop was bad - it wasn't - but because many others are.
The auto industry is huge and has many huge segments that can be targeted. There is room for many companies to grow into significant players.