I know. My original point was that it is not completely clear that pilots know better how planes work than software engineers know how computers work.

Not at all saying that they were incompetent. On the contrary, passenger planes today are IMO much more complex than one desktop computer loading a web page: passenger planes are a group of many computers doing safety-critical stuff in order to maintain a giant machine up in the air.

I don't see how one can say that software engineers don't really understand computers, but pilots do really understand planes.