SOON is new to me. I think it stands for “Success, Obstacles, Options, and Next steps”. Which is a decent list of things to zoom in on when people are working on things for you.

https://trainingindustry.com/articles/performance-management...

It's a process you follow to stop yourself from answering the question for them.

Ask them to define success, what the obstacles are to it, what their options are to overcome it, and immediate next steps to take.

Basically a modern version of "teach a man to fish".