> And that's why you have an in-house support departments whose job is to solve these issues.
There's a market for software that doesn't require that.
Small companies don't have in-house support departments. They contract with an IT provider. Big companies do, but theirs isn't materially different than the contracted one (a typical "big company" is really just three small companies standing on each others' shoulders wearing a trenchcoat). Their purchasing decisions are going to be based on what they think will reduce the amount of support calls they have to deal with.
> It's like buying a tractor, then relying on the company several towns away to provide repairs.
John Deere software locks their parts. They haven't gone out of business, so a lot of farms must be doing just that.
Edit: This is not an argument against RTR. Anyone who's willing to break a warranty seal and tinker with the inside of the computer or tractor they own should be allowed to do so. Being able to customize is good. Being able to accidentally customize is bad.
There's a market for software that doesn't require that.
Small companies don't have in-house support departments. They contract with an IT provider. Big companies do, but theirs isn't materially different than the contracted one (a typical "big company" is really just three small companies standing on each others' shoulders wearing a trenchcoat). Their purchasing decisions are going to be based on what they think will reduce the amount of support calls they have to deal with.
> It's like buying a tractor, then relying on the company several towns away to provide repairs.
John Deere software locks their parts. They haven't gone out of business, so a lot of farms must be doing just that.
Edit: This is not an argument against RTR. Anyone who's willing to break a warranty seal and tinker with the inside of the computer or tractor they own should be allowed to do so. Being able to customize is good. Being able to accidentally customize is bad.