My SurfaceBook has a better build quality that my MacBook Pro model from the same era (2019) - MacBooks have improved a lot in the last few years though with the new chips I guess?
I prefer the MacOs to Windows, but MacBook hardware was definitely disappointment on this model. I had numerous graphics & power issues on the MacBook Pro, plus touchbar was annoying.
Dell & Lenovo are crap, I've given up on them. Surface is good, and I'm happy with my LG Gram.
There is selection bias in their ownership experience. But I really concur. Microsoft hardware is better than stock Chinese PC hardware, but still not as good as Apple hardware (all produced in China).
My ThinkPad has okay support with the on-site option, but you're right on with all the other things.
I don't understand why Lenovo (and Dell and the other major PC makers) can see the $/sq.ft. that an Apple store generates and not open their own stores? I'd feel a lot more comfortable recommending a ThinkPad to a friend if there was a local place they could shop at, get repairs, and take classes.
Shhh. Don't break the Microsoft/Windows bashing sentiment, they really need to feel superior with their Apple ePeen.
But yes, if you look at the market, 2K in a PC laptop will usually get something better than what Apple would like to sell you.
You'll get worse battery life but generally better power for most workloads, and if you use it lightly like all those MacBook fanboys seems to do it won't be nearly as big of a difference they like to claim.
But hey gotta justify the extortionate price somehow...
+ Terrible battery
+ Terrible build quality
+ Terrible support
+ Noise of fan having a stroke