Hey Peter.. many thanks! My husband is from Gibraltar and his spousal green card application has cleared USCIS and is with NVS.
Gibraltar has changed the name of the criminal record document it issues but NVS has not updated its system. So they keep rejecting his documents even though we included a letter from the police commissioner explaining the situation.
Call or email the NVC (there's an email address for questions) and if that doesn't work, get your Congressional representative involved (something that is done all the time and probably would be helpful here).
Gibraltar has changed the name of the criminal record document it issues but NVS has not updated its system. So they keep rejecting his documents even though we included a letter from the police commissioner explaining the situation.
Any suggestions?