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For an industry so focused on disrupting ...everything. Things start to get real hard, boring and normal when met with success and exposure to the public. I admire the optimism that youth brings, allowing someone to look at a problem with a fresh perspective but all too often, the rules, laws and regulations in place that make the old way of doing business so boring and hard are actually in place for a very good reason.

Support line dealing with complaints from neighbors? How messy and resource intensive.

Meeting with local community leaders and the public to discuss the issues surrounding their service? That doesn't scale very well and is again ... messy, boring and hard.



"Meeting with local community leaders and the public to discuss the issues surrounding their service? That doesn't scale very well and is again ... messy, boring and hard."

In other words, a fantastic way to build barriers to entry and really lock up a new industry.


A lot of folks don't want to acknowledge this fact but many businesses operate this way.

Most internet startups have low or no barriers to entry, so they can get an idea off the ground really quickly.


Also, if they are not their customers why should ABNB care?




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