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You'd be completely correct, the last 20 years of MMORPGs (which Genshin takes heavily from) have shown that alternative business models are always going to lead to perverse incentives in gameplay.

The success of gacha games is not in overcoming those steps, rather in capturing a new market that doesn't care about such perverse mechanics. They're not playing for the same reason you are playing games, persistency is the key here as a virtual "job" they play after their real job.



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