Had this issue with Ubisoft recently. Installed Trackmania through Steam for free, then had to create a Ubisoft account, then had to buy the Trackmania annual pass for $20. I guess I followed the wrong flow or something, but I ended up with the purchase on my Ubisoft account, but I guess their system also auto-creates a Ubisoft account for Steam accounts? So the purchase on the Ubisoft account ended up on the account not tied to Steam.
Emailed support about it on 13/07/2024.
Got back a reply on 23/07/2024:
> Our Support Team is currently experiencing high case volumes, so we are reaching out with a message to check-in and make sure you still need help!
> If you've found a solution to your problem already, there's nothing you need to do. Just ignore this message and your case will automatically close in 2 days.
Didn't see the reply until the 3rd day.
> As we have not heard from you in the last 2 days your case has been closed automatically.
Emailed support about it on 13/07/2024.
Got back a reply on 23/07/2024:
> Our Support Team is currently experiencing high case volumes, so we are reaching out with a message to check-in and make sure you still need help!
> If you've found a solution to your problem already, there's nothing you need to do. Just ignore this message and your case will automatically close in 2 days.
Didn't see the reply until the 3rd day.
> As we have not heard from you in the last 2 days your case has been closed automatically.
Excellent customer experience.