Can you be specific? I like to tinker with my config so am not the comparison point, but my partner, two young daughters and my mother are all on Linux and neither do I help them, nor do they use the terminal.
My mother switched to Linux several years ago and the amount of questions I receive are less than when she used Windows, mainly because if she encounters issues it's much easier for her to find a solution herself.
Exactly. I’m someone who can fix his broken Linux install because the driver update broke something again or because the display scaling is fucked again or because the game won’t launch on Steam or because wayland crashed again or because the application is missing some weird dependency, but I really, really don’t want to. I want to use my computer to do my work. I don’t want to work on my computer.
I'd agree with that, my sense is there would be a lot of benefit from adding GUIs that bridge the gap and show what they're doing. So instead of firing up a text editor to reach into the depths of /etc or googling the huge breadth of guides that essentially have "copy this into the terminal and pipe into grep" to get information sometimes without providing context. Another aspect to this is setting up guardrails on what is being done, and feedback on limits, which could increase confidence in using the system instead of treating it as something that will shatter at the slightest wrong touch or an appliance.
My mother switched to Linux several years ago and the amount of questions I receive are less than when she used Windows, mainly because if she encounters issues it's much easier for her to find a solution herself.