This article mostly talks about full-time recruiting, but a friend recently went through this while getting recruited to the reserves. One purpose of the reserves is to allow the military to hire mid-career professionals with specific in-demand technical skills.
My friend had used a telehealth counseling service during acutely stressful events and Genesis demanded records that the service couldn't really be bothered to produce. It refused records from the actual doctor. Genesis's nitpicky follow-ups really went poorly with the modern standard for customer service, which is mostly nonexistent outside of billing. The back-and-forth went on for 8 months until my friend gave up.
My friend had used a telehealth counseling service during acutely stressful events and Genesis demanded records that the service couldn't really be bothered to produce. It refused records from the actual doctor. Genesis's nitpicky follow-ups really went poorly with the modern standard for customer service, which is mostly nonexistent outside of billing. The back-and-forth went on for 8 months until my friend gave up.