It’s the first time I hear that Whatsapp is already an everything app. Ive used Whatsapp for about 14 years or so on a daily basis as my main app. But it’s just chat for me, and about 30% of my non-professional calls. And I use the share location feature a lot when meeting friends. But that’s about it.
But banking, social media, ID/login, maps, albums, browsing etc I all do outside of whatsapp.
Yup, that claim went a bit far. I mean, the company account API exists and you can do buttons and automation and lots of companies do support this way. (All my contact with Dell support was over WhatsApp) So the tech is there, but the actual deployment of it isn't that big.
Here's where the comparison with WeChat maybe breaks down.
I lived in China for years, right during the time that WeChat (WeiXin) came out and evolved to become the "everything" app (vanquishing Weibo and others).
But I've only used WhatsApp for text messages and didn't even know that it had all these other features until I read this article.
So maybe it isn't really comparable to WeChat in that sense -- or maybe it is, I don't really know actually.
But banking, social media, ID/login, maps, albums, browsing etc I all do outside of whatsapp.