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I disagree. For one thing I think you misinterpret the legal situation. This is Germany, the provider is on the hook. Secondly, you do not have insight into the communication and I won't share it but I assure you their conduct was unprofessional.


The provider may be on the hook of legal consequences from authorities *if" their customer is a business offering services in Germany.

Nothing that would involve you as a third-party individual.




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