For the most part I agree, but experience with broadband differs greatly depending on what area you happen to live. Even within the same company like Comcast, broadband in one state can be great and one state over can be horrible.
Cell companies on the other hand are basically crooks. Every other month I get 'services' added to my bill that should only get added if I respond to a spam text. Of course I never respond to the text, but somehow "Fact of the Day" for $9.99/month keeps getting added to my bill no matter how many times I call I tell them I will never subscribe to this so stop letting them attempt to fraud me. After a little research it turns out that the cell company can get 30%-40% of the subscription fees on these bogus services. So, of course they turn a blind eye on what isn't much better than stealing through fraud.
Cell companies on the other hand are basically crooks. Every other month I get 'services' added to my bill that should only get added if I respond to a spam text. Of course I never respond to the text, but somehow "Fact of the Day" for $9.99/month keeps getting added to my bill no matter how many times I call I tell them I will never subscribe to this so stop letting them attempt to fraud me. After a little research it turns out that the cell company can get 30%-40% of the subscription fees on these bogus services. So, of course they turn a blind eye on what isn't much better than stealing through fraud.